Shipping policy

Shipping & Delivery

Here is what to expect when you order from WagMilo. For delivery questions, contact support.wagmilo@gmail.com.

Where we ship from

Orders ship from China through our cross-border logistics partners. We currently deliver to the United States and the United Kingdom.

Order preparation

Please allow 2–5 business days after payment to prepare and dispatch your order. Business days exclude weekends and public holidays. Preparation time is separate from transit time. If there is an unexpected stock or dispatch delay, we will contact you using the details on your order.

United Kingdom

Standard shipping: $10 USD; free standard shipping on eligible orders of $75 USD or more.
Estimated transit time: 6–12 business days after dispatch, in addition to the 2–5 business days for preparation.

United States

Standard shipping: $8 USD; free standard shipping on eligible orders of $75 USD or more. Available shipping services and charges are shown at checkout. Estimated transit time: 6–12 business days after dispatch, in addition to the 2–5 business days for preparation. For a time-sensitive order, please email us before ordering.

Express shipping: $15 USD. Estimated transit time: 3–5 business days after dispatch, in addition to the 2–5 business days for preparation. Express shipping does not shorten preparation time.

Delivery estimates

Transit estimates are not guaranteed arrival dates. Customs processing, public holidays, weather and local delivery conditions may affect delivery. If you need your order for a particular date, contact us before purchase.

Tracking and delivery help

We provide tracking details when your order is dispatched. Updates may take time to appear and can pause while a parcel travels between countries. If you need help locating your tracking details, contact us with your order number.

If tracking has stopped updating, your parcel is delayed, or an order marked delivered has not arrived, email support.wagmilo@gmail.com. We will investigate with our logistics partner and help resolve the issue.

Address changes and cancellations

Please check your address carefully before placing your order. For an address correction or cancellation request, email us as soon as possible. We will check whether the order can still be changed or stopped before dispatch. Once dispatched, address changes or interception may not be possible; your applicable cancellation and return rights remain unaffected.

Returns

To request a return, email support.wagmilo@gmail.com. We will provide the return address and instructions by email. Please read our Return and Refund Policy for return periods, conditions and postage responsibilities.